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Account Management Settings

In this section, the superuser can clear the jobs for the selected job status, delete an account and, assign an admin user for the Intercom access.

Navigate to Settings (icon located at the top right of the screen) > Account Settings > Account Management and configure the following settings:

Clear Job History​

This option will remove jobs older than the selected date. Use the following options to filter and clear specific job records:

Select Job Status – Choose one or more statuses such as Deployed, In Progress, Pending, Error, or Scheduled to be removed.

Choose Category – Select from All, Groups, Tags, or Filters to remove jobs based on their assigned category.

Select Job – Select a specific job from the list to delete.

Select Date - Jobs older than the selected date will be removed.

SureMDM Console Session Idle Timeout​

This option allows the administrator to configure the session idle timeout duration for the console. When a user remains inactive for the specified period, the console automatically logs out to ensure security. The user must log in again to resume operations.

  • Session Idle Timeout Duration - Select the duration (in minutes or hours) and click Save.

Password Policy​

This option will help configure password settings for the SureMDM login.

  • Enforce Password History - Number of unique passwords that cannot be reused for the specified number of attempts. If the value is given as '0' then there is no restriction.

  • Maximum Password Age - Select a value (in days). After the specified days, the password needs to be changed. If the value is given as '0' then there is no restriction.

  • Minimum Password Length – Specifies the minimum number of characters required in a password.

  • Minimum Number of Uppercase Letters – Specifies the minimum number of uppercase letters required in a password, with a minimum value of 1.

  • Minimum Number of Lowercase Letters – Specifies the minimum number of lowercase letters required in a password, with a minimum value of 1.

  • Minimum Number of Numeric Characters – Specifies the minimum number of numeric digits required in a password, with a minimum value of 1.

  • Minimum Number of Symbols – Specifies the minimum number of special characters (e.g., !, @, #) required in a password, with a minimum value of 1.

Two-Factor Authentication​

It provides an additional layer of security for the accounts. After entering the account password, users are required to complete a second verification step using a different authentication method. This significantly reduces the risk of unauthorized access, even if the password is compromised.

The supported authentication methods are:

  • Google Authenticator App: Receive an authentication code from the app on your phone.
  • Phone Number (SMS): Receive an authentication code by text message to your registered phone.
  • Email: Receive an authentication code in your email inbox.

Enforcing 2FA for Sub-Users: The Admin can enforce Two-Factor Authentication (2FA) for all sub-user accounts. Once enforced, sub-users will be immediately logged out and prompted to configure 2FA during their next login.

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  • Sub-users will not have the option to disable two factor authentication.
  • The Admin cannot disable 2FA for their own account until 2FA enforcement is removed for all associated sub-user accounts.
  • OTP (Authentication code) will be valid only for 5 minutes.

API Key​

You can use the API key that is visible on the screen to send a REST request to your SureMDM account through API.

To link your SureMDM account, follow these steps:

  1. Log in to SureMDM Console and go to Account Settings > Account Management.
  2. Scroll down and enter your SureMDM Hub Account ID and click Link.
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To find your SureMDM Hub Account ID, click Settings in the top right corner of the SureMDM Hub home screen, and then copy the SureMDM Hub Account ID.

  1. Click OK to confirm the linking.
  2. Once the link request is sent, it will be reviewed and approved by the SureMDM Hub account.
  3. Upon approval, the SureMDM Hub Account will be successfully linked.
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The option Link to SureMDM Hub is available for trial accounts. For paid accounts, please contact the sales team at sales@42gears.com.

SureMDM Labs​

SureMDM Labs provides access to beta and experimental features that are available for early evaluation before official release. It allows organizations to explore upcoming capabilities, test new functionalities, and manage feature availability within the SureMDM console.

Configure SureMDM Labs Features​

  • SureMDM Labs Configuration - Click Configure to access and manage SureMDM Labs features.

  • Opt-out of Future Beta Features - Enabling this option prevents any newly introduced beta features from being automatically available in the console.

  • Available Beta Features

    The following beta features are enabled by default:

    • Map View
    • SureInsights
    • Developer Settings
    • Shared Device Mode (iOS/iPadOS)

  • Enable/Disable Beta Features

    To enable/disable any available beta feature, follow the steps below:

    1. Enable/Disable the required beta feature from the available feature list.
    2. Click Apply.
    3. A warning prompt appears indicating that the changes will take effect immediately and may impact feature availability and related configurations.
    4. Select the confirmation checkbox to acknowledge the impact.
    5. Click Proceed to continue.

    The SureMDM console refreshes automatically. Based on the selected action, the feature becomes available or unavailable in the console, and related configurations and associated data are updated accordingly.

Four-Eyes Framework​

  • Enable Four-Eyes Framework - Enable this option to activate the Four-Eyes Framework within the console. Once enabled, critical actions (Wipe Device, Delete Device from Recycle Bin, and changes made under the Acceptable Use Policy) will require an approval.

For detailed instructions on enabling, disabling, and configuring the Four-Eyes Framework, refer to the Four-Eyes Framework section.

Delete an Account​

SuperUser will only have the option to delete the account. This is an irreversible process. Once deleted, the account cannot be retrieved. All the data connected to the account will be erased.

To delete an account, follow these steps:

  1. Navigate to SureMDM Web Console > Settings (icon located at the top right of the screen) > Account Settings > Account Management.

  2. Click Delete Account.

  3. Enter the Captcha and click Yes.

    You will receive an OTP at the registered email address. Once after entering the OTP, the account deletion will be scheduled after 10 days of placing the deletion request. Within 15 days, the account will be deleted.

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If you want to cancel the account deletion request, you can do it within 10days.