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Order Management

Overview​

The Order Management feature enables SuperHub administrators to centrally review, approve, or reject license orders raised by Hub partners (Resellers/MSPs). This ensures controlled license distribution, compliance with commercial policies, and visibility into partner-driven license consumption before fulfillment.

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Accessing Order Management​

To access Order Management:

  1. Log in to the SuperHub Console
  2. Navigate to Order Approvals from the left-hand menu

The page displays a tabular list of license orders submitted by Hub partners.

Order Details​

Each row represents a single license order with the following information:

  • Hub ID — Unique identifier of the Hub account that placed the order

  • Partner Name — Name of the partner (Reseller / MSP) associated with the Hub

  • Order ID — System-generated unique identifier for the order

  • Order Date — Date when the order was placed (orders are listed in descending order by creation date)

  • Order Placed By — Email ID of the user who initiated the order

  • License Tier Type — Requested license tier (Standard / Enterprise / Premium)

  • License Count — Number of licenses requested along with product type (Device, VR, Things, SureIDP, or SureAccess)

  • Actions — Action buttons to Approve or Reject the order

Approve Order​

To approve a license order:

  1. Review the order details sent from the SureMDM Hub
  2. Click Approve for the order
  3. Enter a mandatory approval reason for audit and traceability purposes
  4. Submit the approval

Once approved, the request is sent to the 42Gears team to fulfill the license request.

Reject Order​

To reject a license order:

  1. Review the order details sent from the SureMDM Hub
  2. Click Reject for the order
  3. Enter a mandatory rejection reason for audit and partner visibility
  4. Submit the rejection

Once rejected, the license request does not move forward for the allocation process.

Key Actions​

The following actions are available on the Order Management page:

  • Search Orders — Search for orders using parameters such as Order ID, Partner Name, and Hub ID

  • Refresh — Reload the list to fetch the latest order status updates

  • Pagination and Navigation — View the total number of orders, select page size (e.g., 20 records per page), and use navigation controls (First, Previous, Next, Last)