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Self-Service Portal

Overview

The Self-Service Portal (SSP) is a feature of SureMDM designed to empower end users to manage their enrolled devices independently. It provides a user-friendly web interface that allows users to perform various device management tasks without needing to contact their IT support team. The SSP integrates with SAML or OAuth authentication methods, ensuring secure access for users. It enables users to view their enrolled devices and perform device-specific actions, improving efficiency and user satisfaction while reducing the burden on IT support.

Steps to Enable and Use the Self-Service Portal

Step 1: Enable the Self-Service Portal (Admin)

Before end users can access the Self-Service Portal, administrators must enable it.

  1. Log into the SureMDM Web Console with Admin Credentials.
  2. Navigate to Account Settings > Device Enrollment Settings > Device Enrollment Rules > Enrollment Authentication > Enrollment Authentication Type.
  3. Select Authentication Type, Choose SAML as the authentication type.
  4. Configure SAML Parameters, Set up the necessary SAML parameters as required for your organization.
  5. Enable the Self-Service Portal - Toggle the option to Enable Self-Service Portal.
  6. Configure Self-Service Portal URLs.
  • A new section for the Self-Service Portal will appear, consisting of:
  • Self-Service Portal URL: The URL that end users will use to access the Self-Service Portal. This should be shared with authorized members.
  • Assertion URL: This URL must be configured in the IdP portal to authenticate the user’s SSO request.
  1. Apply and Save Changes.
note

The SSP is only supported with the SAML enrollment authentication type.

Step 2: Access the Self-Service Portal (End User)

Once the Self-Service Portal is enabled, end users can access it.

  1. Open a Web Browser - Enter the Self-Service Portal URL provided by your administrator and press Enter.

  2. Log In

  • Enter your SSO credentials (work email ID and password).
  • Click Log In.
  1. Navigate the Home Screen
  • The Home Screen will display a Device Grid listing all devices linked to the logged-in account.
  • Relevant information will be shown in the Device Info Panel, and available actions will be found in the Dynamic Job Toolbar.
  1. Manage Your Device
  • Click on the device you want to manage.
  • Use any of the following operations:
    • Locate: Find the device’s location.
    • Remote: Access the device remotely.
    • Wipe: Erase all data (confirm if prompted).
    • Reset Password: Change the device password.
    • Lock Device: Secure the device from unauthorized access.
    • Manage Apps: Install or uninstall applications on the device.
  1. Log Out - Click the Logout option in the top-right corner and confirm to log out and secure your account.