Skip to main content

Create an Admin User

To create an admin user for the SureMDM Hub console, follow these steps:

1. Navigate to the SureMDM Hub console > User Management > Admin Users.

2. Click Create New User on the Admin User screen.

3. On the Add New User prompt, enter the following information.

  • User Name
  • First Name
  • Last Name
  • Email
  • Phone Number

4. Select the Role from the drop-down menu. To create roles for the admin user, see the Roles section.

note

If no option is selected from the Roles drop-down, the Super User role will be selected by default.

5. From the Customer Access drop-down menu, select the customer access template to assign to the user. The selected template determines which customer accounts the admin user can access and manage. For information about creating customer access templates, see Customer Access.

6. To finish creating the user, click Save.

The newly created user will be listed under the Admin Users section. Here, you can find their email, username, first name, creation date, and assigned user roles for easy reference.

7. A Super User can Edit, Delete, Reset Password, Enable/Disable User, and Refresh the selected user account.

note
  • Users will have access to these options based on the roles assigned to them.
  • Disabled users cannot log in to the SureMDM Hub console. Use the Enable User option to restore access when required.

After the user is created:​

  • The user is added to the Users List.
  • A welcome email containing the account details and a password setup link is sent to the registered email address.
  • The password setup link is valid for 72 hours.

After receiving the email, the user should:

  1. Open the welcome email.
  2. Click the Set Password button.
  3. Create a new password for the account.
  4. Log in to the SureMDM Hub using the provided Login URL, Username, and the newly created password.
note

If the password setup link expires, contact your administrator to reset the password and receive a new password setup email.