Remote Support Features and Its Descriptions
Remote Support features and their descriptions across platforms are given in the following list:
| Features | Description | 
|---|---|
| Remote screen View | Screen sharing feature to remotely view device screen in real-time. | 
| Remote Control | Remote access feature to remotely control devices using touch events. | 
| File Explorer | Access files are stored on the internal storage of the end user’s device. | 
| Clipboard | Send, read, and clear text from device clipboard. | 
| Task Manager | Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device. | 
| Device Status | View the device status (online/offline). | 
| Settings | Change the settings for Rotate screen view, increase or decrease screenshot image quality. Note: When users select Original, the screen's size will be changed from scaled size to original size.  | 
| Play/Pause | Play/Pause screen sharing actions to avoid unnecessary data consumption. | 
| Volume Control | Remotely increase or decrease the volume levels of the device. | 
| Screenshot | Capture and download screenshot in .webp format. | 
| Continue popup | Continue popup appears every hour during the remote session. Click Continue to continue with the remote session; otherwise, it gets auto-dismissed after 111 seconds. | 
| End Session | Close the remote session on a device and send logs to the device's activity logs. |