Remote Support Features and Its Descriptions
Classic Remote Support
Classic Remote Support features and their descriptions across platforms are given in the following list:
| Features | Description |
|---|---|
| Remote screen View | Screen sharing feature to remotely view device screen in real-time. |
| Remote Control | Remote access feature to remotely control devices using touch events. |
| Full Screen | Expands the remote session window to full-screen mode for better visibility and control. |
| File Explorer | Access files are stored on the internal storage of the end user’s device. |
| Clipboard | Send, read, and clear text from device clipboard. |
| Task Manager | Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device. |
| Device Status | View the device status (online/offline). |
| Settings | Change the settings for Rotate screen view, increase or decrease screenshot image quality. Note: When users select Original, the screen's size will be changed from scaled size to original size. |
| Play/Pause | Play/Pause screen sharing actions to avoid unnecessary data consumption. |
| Volume Control | Remotely increase or decrease the volume levels of the device. |
| Screenshot | Capture and download screenshot in .webp format. |
| Continue popup | Continue popup appears every hour during the remote session. Click Continue to continue with the remote session; otherwise, it gets auto-dismissed after 111 seconds. |
| End Session | Close the remote session on a device and send logs to the device's activity logs. |
| Next Gen Remote Session | Switches the current remote support interface to the Next Gen Remote Support experience. |
Next Gen Remote Support
Next Gen Remote Support features and their descriptions across platforms are given in the following list:
| Features | Description |
|---|---|
| Remote screen View | Screen sharing feature to remotely view device screen in real-time. |
| Remote Control | Remote access feature to remotely control devices using touch events. |
| Full Screen | Expands the remote session window to full-screen mode for better visibility and control. |
| File Explorer | Access files are stored on the internal storage of the end user’s device. |
| Clipboard | Send, read, and clear text from device clipboard. |
| Task Manager | Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device. |
| Device Status | View the device status (online/offline). |
| Full Screen | Expands the remote session window to full-screen mode for better visibility and control. |
| Play/Pause | Play/Pause screen sharing actions to avoid unnecessary data consumption. |
| Volume Control | Remotely increase or decrease the volume levels of the device. |
| Screenshot | Capture and download screenshot in .webp format. |
| Start Call | Initate Two-way remote calling with the Remote Device. |
| Switch Screen | Switch between multiple screens during a remote session when more than one monitor is connected. |
| Scale | Adjust the remote session display. Choose Fit to Screen to automatically resize the remote desktop to match your viewing window, or Original Size to display the remote screen at its native resolution. |
| Classic Remote Session | Switches the current remote support interface to the Classic Remote Support experience. |