Remote Support Features and Its Descriptions

Remote Support features and their descriptions across platforms are given in the following list:

Features	Description
Remote screen View	Screen sharing feature to remotely view device screen in real-time.
Remote Control	Remote access feature to remotely control devices using touch events.
File Explorer	Access files are stored on the internal storage of the end user’s device.
Clipboard	Send, read, and clear text from device clipboard.
Task Manager	Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device.
Device Status	View the device status (online/offline).
Settings	Change the settings for Rotate screen view, increase or decrease screenshot image quality.  Note: When users select Original, the screen's size will be changed from scaled size to original size.
Play/Pause	Play/Pause screen sharing actions to avoid unnecessary data consumption.
Volume Control	Remotely increase or decrease the volume levels of the device.
Screenshot	Capture and download screenshot in .webp format.
Continue popup	Continue popup appears every hour during the remote session. Click Continue to continue with the remote session; otherwise,  it gets auto-dismissed after 111 seconds.
End Session	Close the remote session on a device and send logs to the device's activity logs.