Remote Support on macOS Devices
SureMDM provides remote control option for macOS devices with OS version 10.15 and above.
To access remote support, navigate to System Preferences > Privacy and Security > Privacy and enable the following permissions on macOS devices:
- Accessibility Settings
- Screen Recording
- Full Disk Access
- Login to SureMDM Web Console. 
- Select the macOS device. 
- Right-click and select Remote or click Remote from Quick Action Toolbar. 
- The remote screen will appear on the left side of the screen. The right side of the screen will have the following options: 
- File Explorer – Access files stored on the internal storage of the end user’s device. 
- Clipboard – Send, read, and clear text from device clipboard. 
- Task Manager – Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device. 
- Terminal - Using PowerShell on SureMDM, the admin can use the command lines to send commands and run scripts on Windows machines. 
