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Remote Support on macOS Devices

SureMDM provides remote control option for macOS devices with OS version 10.15 and above.

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To access remote support, navigate to System Preferences > Privacy and Security > Privacy and enable the following permissions on macOS devices:

  • Accessibility Settings
  • Screen Recording
  • Full Disk Access

  1. Login to SureMDM Web Console.

  2. Select the macOS device.

  3. Right-click and select Remote or click Remote from Quick Action Toolbar.

  4. The remote screen will appear on the left side of the screen. The right side of the screen will have the following options:

  • File Explorer – Access files stored on the internal storage of the end user’s device.

  • Clipboard – Send, read, and clear text from device clipboard.

  • Task Manager – Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device.

  • Terminal - Using PowerShell on SureMDM, the admin can use the command lines to send commands and run scripts on Windows machines.

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