Remote Support on macOS Devices


SureMDM provides remote control option for:

  • macOS 10.10 Yosemite
  • macOS 10.11 El Capitan
  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra
  • macOS 10.14 Mojave
  • macOS 10.15 Catalina

Note: To access remote support, navigate to System Preferences > Privacy and Security > Privacy and enable the following permissions on macOS devices:

  • Accessibility Settings
  • Screen Recording
  • Full Disk Access
  1. Login to SureMDM web console.
  2. Select the macOS device.
  3. Right-click and select Remote or click Remote from Quick Action Toolbar.u
  4. Remote Screen will appear on the left side of the screen. The right side of the screen will have the following options:
  • File Explorer – Access files stored on the internal storage of the end user’s device.
  • Clipboard – Send, read and clear text from device clipboard.
  • Task Manager – Monitor processes with CPU Usage, RAM Usage, applications running on the remote device.


The remote support features and its descriptions for macOS devices is given here.