Remote Support on Windows Devices


SureMDM provides remote control option for:

  • Windows 7 or later versions

Steps to access remote support on Windows devices:

  1. Login to SureMDM Web Console.
  2. Select the Windows device.
  3. Right-click and select Remote or click Remote from Quick Action Toolbar.
  4. Remote Screen will appear on the left side of the screen. The right side of the screen will have the following options:
  • File Explorer – Access files stored on the internal storage of the end user’s device.
  • Clipboard – Send, read and clear text from device clipboard.
  • Task Manager – Monitor processes with CPU Usage, RAM Usage, applications running on the remote device.
  • PowerShell: Using PowerShell on SureMDM the admin can use the command lines to send commands and run scripts on windows machines.

   

The remote support features and its descriptions for Windows devices is given here.

Note: Added support for notification when remote is initiated.