Remote Support Features and Its Descriptions
Remote Support features and its descriptions across platforms are given in the table below.
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Features |
Description |
Platforms |
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Android |
Windows |
iOS |
macOS |
Linux |
VR |
Windows CE |
Windows Mobile |
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Remote screen View |
Screen sharing feature to remotely view device screen in real time. |
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Remote Control |
Remote access feature to remotely control device using touch events. |
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File Explorer |
Access files stored on the internal storage of the end user’s device. |
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Shortcut Keys in File Explorer |
Ctrl + C - Copy a file/folder Ctr + X - Cut a file/folder Ctrl + V - Paste a file/folder Fn + F2 - Rename a file/folder |
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Clipboard |
Send, read and clear text from device clipboard. |
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Task Manager |
Monitor processes with CPU Usage, RAM Usage, applications running on the remote device. |
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Device Status |
View the device status (online/offline). |
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Settings |
Change the settings for Rotate screen view, increase or decrease screenshot image quality.
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Play/Pause |
Play/Pause screen sharing action to avoid unnecessary data consumption. |
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Swipe To Unlock |
Unlock the device screen
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Volume Control |
Remotely increase or decrease the volume levels of the device. |
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Search |
Search for the words/phrases on the remote screen. |
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Capture and download screenshot in .webp format. |
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Ctrl+Alt+Del |
Perform Ctrl+Alt +Del action (Restart/Shutdown) on the Windows device. |
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Select Key |
Select combination of keystrokes to perform an action on the device. |
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Continue popup |
Continue popup appears every hour during the remote session. Click Continue to continue with the remote session, else it gets auto dismissed after 111 seconds. |
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End Session |
Close the remote session on a device and send logs to the device activity logs. |
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Note: Touch events will work only on Samsung KNOX, Rooted and Enterprise Agent installed Android devices.