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Remote Support on Windows Devices

SureMDM provides remote control options for:

  • Windows 7 or later versions

Steps to access remote support on Windows devices:

  1. Login to SureMDM Web Console.
  2. Select the Windows device.
  3. Right-click and select Remote or click Remote from Quick Action Toolbar.
  4. The remote screen will appear on the left side of the screen. The right side of the screen will have the following options:
  • File Explorer – Access files stored on the internal storage of the end user’s device.
  • Clipboard – Send, read, and clear text from device clipboard.
  • Task Manager – Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device.
  • PowerShell: Using PowerShell on SureMDM, the admin can use the command lines to send commands and run scripts on Windows machines.

SureMDM

The remote support features and their descriptions for Windows devices are given here.