Remote Support Features and Its Descriptions (Windows Devices)
Remote Support features and their descriptions across platforms are given in the following list:
| Features | Description |
|---|---|
| Remote screen View | Screen sharing feature to remotely view device screen in real-time. |
| Remote Control | Remote access feature to remotely control devices using touch events. |
| File Explorer | Access files are stored on the internal storage of the end user’s device. |
| Shortcut Keys in File Explorer | Ctrl + C - Copy a file/folder Ctr + X - Cut a file/folder Ctrl + V - Paste a file/folder Fn + F2 - Rename a file/folder |
| Clipboard | Send, read, and clear text from device clipboard. |
| Task Manager | Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device. Ability to terminate a Process remotely using Kill Process option. |
| PowerShell | Remote PowerShell access to the device. |
| Device Status | View the device status (online/offline). |
| Settings | Change the settings for Rotate screen view, increase or decrease screenshot image quality. *Note: When users select Original, the screen's size will be changed from scaled size to original size.* |
| Full Screen | View Remote Screen of the device in Full Screen with Immersive Experience |
| Play/Pause | Play/Pause screen sharing actions to avoid unnecessary data consumption. |
| Volume Control | Remotely increase or decrease the volume levels of the device. |
| Screenshot | Capture and download screenshot in .webp format. |
| Screen Recorder | Capture Remote Control screen recording. |
| Start Call | Initate Two-way remote calling with the Remote Device. |
| Ctrl+Alt+Del | Perform Ctrl+Alt +Del action (Restart/Shutdown) on the Windows device. |
| Select Key | Select a combination of keystrokes to perform an action on the device. Click Send to send combination of keystrokes selected. |
| Continue popup | Continue popup appears every hour during the remote session. Click Continue to continue with the remote session; otherwise, it gets auto-dismissed after 111 seconds. |
| End Session | Close the remote session on a device and send logs to the device's activity logs. |
| Switch Screen | Switch between multiple screens during a remote session when more than one monitor is connected. Note: Supported on Windows devices with SureMDM Agent version 6.11.0 or later. |
| Scale | Adjust the remote session display. Choose Fit to Screen to automatically resize the remote desktop to match your viewing window, or Original Size to display the remote screen at its native resolution. |