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Unenroll Devices

There are two different processes to be followed for unenrolling devices from the KME portal and SureMDM based on the profile type:

Fully Managed profile​

To unenroll a device from the KME portal and SureMDM, follow these steps: 

  1. Remove IMEI from the Knox Mobile Enrollment portal.
  2. Factory reset the device.

Device Admin profile​

To unenroll a device from the KME portal and SureMDM, follow these steps:  

  1. Remove IMEI from the Knox Mobile Enrollment portal.
  2. Apply the following custom run script on the device. Refer to the steps here:
**\!#suremdm**

**setAdminRemovable(true,com.nix)**
  1. Uninstall SureMDM Agent from the device.