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Deep Thought 'Chatbot'

In the world of cutting-edge device management, 42Gears UEM introduces an inventive solution designed to streamline administrative tasks and elevate user experiences - DeepThought, a Virtual Assistant chatbot. This cutting-edge tool marks a significant advancement in modern device management within the 42Gears UEM framework. DeepThought acts as a virtual guide, aiding administrators in effortlessly traversing functionalities and retrieving data through intuitive voice or chat commands. This paradigm shift in device management is about to unfold, unveiling the transformative capabilities and features of this advanced assistant. The following are the functions that can be performed using the portal:

  • Locate devices: This function allows users to track the geographical location of devices that are enrolled in the management system. It provides real-time information about the current whereabouts of the devices.
  • Reboot devices remotely: This function enables administrators to initiate a remote reboot of devices from a central location. It helps in troubleshooting and resolving issues without needing physical access to the devices.
  • Wipe devices: This function allows administrators to perform a remote wipe of devices, essentially restoring them to their factory settings. It's useful in cases of device loss, theft, or when retiring devices to ensure data security.
  • Send messages: This function enables administrators to send messages to devices remotely. Messages can be informational, instructive, or for communication purposes, helping administrators communicate with device users efficiently.
  • Check account and battery status: This function provides information about the account status within the management system. It also offers insights into the battery status of devices, allowing administrators to monitor power levels and plan device usage accordingly.

For Admins

Administrators benefit from DeepThought's voice and chat command capabilities, enabling them to efficiently extract data and execute actions. This includes tasks such as listing online devices or identifying devices with battery levels below 15 percent. DeepThought acts as a versatile tool, supporting administrators in managing devices with precision and ease.

To chat with the Chatbot, follow these steps:

  1. Navigate to the SureMDM Web Console > DeepThought.
  2. Enter the chat commands in the chat box, select the required command displayed below, or click the Microphone icon.

For End Users

End users can also use DeepThought as a self-service portal to perform certain functions themselves on their enrolled devices. This includes tasks such as tracking device locations and initiating remote device wipe procedures, all achieved through convenient voice or chat commands. This user-centric approach ensures that users have the flexibility to take actions directly on their devices, enhancing their control and interaction with the management process.

In essence, DeepThought 'Chatbot' is a transformative tool that ushers in a new era of device management efficiency. With its intuitive interface and versatile capabilities, DeepThought promises to reshape device management practices, enhancing both administrative processes and user engagement.