Remote Support Features and Its Descriptions (iOS Devices)
Remote Support features and their descriptions across platforms are given in the following list:
| Features | Description | 
|---|---|
| Remote screen View | Screen sharing feature to remotely view device screen in real-time. | 
| Settings | Change the settings for Rotate screen view, increase or decrease screenshot image quality. Note: When users select Original, the screen's size will be changed from scaled size to original size. | 
| Continue popup | Continue popup appears every hour during the remote session. Click Continue to continue with the remote session, else it gets auto-dismissed after 111 seconds. | 
| End Session | Close the remote session on a device and send logs to the device's activity logs. | 
note
Touch events will work only on Samsung KNOX, Rooted and Enterprise Agent installed Android devices.