Remote Support Features and Its Descriptions (iOS Devices)

Remote Support features and their descriptions across platforms are given in the following list:

Features	Description
Remote screen View	Screen sharing feature to remotely view device screen in real-time.
Settings	Change the settings for Rotate screen view, increase or decrease screenshot image quality.  Note: When users select Original, the screen's size will be changed from scaled size to original size.
Continue popup	Continue popup appears every hour during the remote session. Click Continue to continue with the remote session, else it gets auto-dismissed after 111 seconds.
End Session	Close the remote session on a device and send logs to the device's activity logs.

note

Touch events will work only on Samsung KNOX, Rooted and Enterprise Agent installed Android devices.