Remote Support on Android Devices


SureMDM provides remote control option for:

  • All Samsung KNOX supported devices (Jellybean & above).
  • All Enterprise Agent installed devices.
  • All Rooted devices.
  • All non-KNOX, non-rooted, non-signed Android devices running on Lollipop and above versions.

Steps to access remote support on Android devices:

  1. Login to SureMDM web console.
  2. Select the Android device.
  3. Right-click and select Remote or click Remote from Quick Action Toolbar.
  4. Remote Screen will appear on the left side of the screen. The right side of the screen will have the following options:
  • File Explorer – Access files stored on the internal storage of the end user’s device.
  • Clipboard – Send, read and clear text from device clipboard.
  • Task Manager – Monitor processes with CPU Usage, RAM Usage, applications running on the remote device.            


The remote support features and its descriptions for Android devices is given here.

Note: Touch events will work only on Samsung KNOX, Rooted and Enterprise Agent installed devices.