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Remote Support Features and Its Descriptions

Remote Support features and their descriptions are given in the following list:

FeaturesDescription
Remote screen ViewScreen sharing feature to remotely view device screen in real-time.
Remote ControlRemote access feature to remotely control devices using touch events.
File ExplorerAccess files are stored on the internal storage of the end user’s device. 
ClipboardSend, read, and clear text from device clipboard.
Task ManagerMonitor processes with CPU Usage, RAM Usage, and applications running on the remote device.
Device StatusView the device status (online/offline).
Play/PausePlay/Pause screen sharing actions to avoid unnecessary data consumption.