Remote Support Features and Its Descriptions (VR Devices)

Remote Support features and their descriptions across platforms are given in the following list:

Features	Description
Remote screen View	Screen sharing feature to remotely view the device screen in real-time.
File Explorer	Access files stored on the internal storage of the end user’s device.
Device Status	View the device status (online/offline).
Settings	Change the settings for Rotate screen view, increase or decrease screenshot image quality.  Note: When users select Original, the screen's size will be changed from scaled size to original size.
Play/Pause	Play/Pause screen sharing actions to avoid unnecessary data consumption.
Search	Search for the words/phrases on the remote screen.
Screenshot	Capture and download screenshots in .webp format.
Continue popup	Continue popup appears every hour during the remote session. Click Continue to continue with the remote session; otherwise,  it gets auto-dismissed after 111 seconds.
End Session	Close the remote session on a device and send logs to the device's activity logs.

note

Touch events will work only on Samsung KNOX, Rooted and Enterprise Agent installed Android devices.