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Remote Support on VR Devices

To access Remote Support on VR devices, follow these steps:

  1. Log into the SureMDM Web Console.
  2. Select the VR device.
  3. Right-click and select Remote, or click Remote from Quick Action Toolbar.
  4. The remote screen will appear on the left side of the screen. The right side of the screen will have the following options:
  • File Explorer: Access files stored on the internal storage of the end user’s device.
  • Clipboard: Send, read, and clear text from the device clipboard.
  • Task Manager: Monitor processes with CPU Usage, RAM Usage, and applications running on the remote device.

The remote support features and their descriptions for VR devices are given here