Device Actions
Device Actions include essential device management actions such as Reboot, Shut Down, Wipe Device, Lost Mode, and Clear Password.
Steps to Create a Device Actions Job
To create a Device Actions job and deploy it to the enrolled device(s) or group(s) remotely, follow these steps:
Navigate to SureMDM Web Console > Jobs > New Job > iOS/iPadOS > Device Actions.
In the Device Actions prompt, enter a Job Name and select the Action Type.
Action Types and Descriptions
| Action Type | Description |
|---|---|
| Reboot | Performs an immediate reboot on the device. Note: Supported only on Supervised devices with iOS 10.3 and above. |
| Shut Down | Performs an immediate shut down on the device. Note: Supported only on Supervised devices with iOS 10.3 and above. |
| Wipe Device | Erases devices, including locked ones, without warning the user. Device Wipe Actions: - Partial Wipe: Deletes all managed apps, data, and profiles. Any apps installed through SureMDM will also be removed. - Full Wipe: Completely wipes the device. This includes all personal files, photos, music, movies, managed apps, data, and profiles. (Unsupported on Apple User Enrollment enrolled devices.) - Preserve Data Plan [If Full Wipe is selected]: Ensures that the device's data plan remains intact even after a Full Wipe. (Available from iOS 11 and later.) - Disallow Proximity Setup [If Full Wipe is selected]: Prevents the device from initiating proximity-based setup following a Full Wipe. (Available from iOS 11.3 and later.) - Re-enroll to SureMDM after Wipe[If Full Wipe is selected]: Enables automatic re-enrollment into SureMDM after the wipe operation. (Available from iOS 17 and later. Unsupported on Apple User Enrollment and ADE-enrolled devices.) |
| Lost Mode | Performs remote lock on enrolled devices upon detection of loss or damage. - Lost Mode Action: Specify the Lost Mode Action - Enable Lost Mode: Locks the device. - Disable Lost Mode: Unlocks the device. - Message: Custom message displayed on the screen. - Phone Number: Phone number (with country code) displayed on the screen. - Footer: Custom footer message. - Email Alerts: Allows multiple email addresses (comma-separated). Example: test@test.com, test12@test.com - Play Lost Mode Sound: Plays a continuous alert sound until Lost Mode is disabled or the user stops the sound on the device. |
| Clear Password | Clears the existing passcode on the device. |
The newly created job will be listed in the Jobs List section.
Go back to the Home tab and select the iOS/iPadOS device(s) or group(s).
Click Apply to launch the Apply Job/Profile To Device prompt.
In the Apply Job/Profile To Device prompt, select the job and click Apply.