Unenroll Devices 


There are two different processes to be followed for unenrolling devices from the KME portal and SureMDM based on the profile type:

Device Owner profile

To unenroll device from KME portal and SureMDM, follow these steps: 

  1. Remove IMEI from the Knox Mobile Enrollment portal.
  2. Factory reset the device.

Device Admin profile

To unenroll device from the KME portal and SureMDM, follow these steps:  

  1. Remove IMEI from the Knox Mobile Enrollment portal.
  2. Apply the following custom run script on the device. Refer to the steps here:

!#suremdm

setAdminRemovable(true,com.nix)

  1. Uninstall SureMDM Agent from the device.