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ServiceNow Integration

Organizations may more effectively manage their mobile devices as part of their entire IT service management strategy by integrating SureMDM with ServiceNow. Passing valuable data and events between these two systems is normally how these two systems are integrated. For instance, a ServiceNow ticket may be immediately created based on the data gathered by SureMDM when a mobile device needs debugging or help, and the IT support staff can then proceed with the regular incident resolution procedure via ServiceNow.

Configure ServiceNow in SureMDM​

SureMDM’s integration with ServiceNow allows you to send real-time events and transmit the data whenever specific events occur within SureMDM.

To configure ServiceNow in SureMDM, follow these steps:

  1. Login to the SureMDM Console.

  2. Navigate to Settings > Account Settings > Enterprise Integrations.

  3. Select Service Now and click Enable Webhooks for ServiceNow.

  4. Click Add New Endpoint to add the ServiceNow Webhooks.

SureMDM allows you to add multiple webhooks.

  1. Enter the following details and click on Validate:

  • ServiceNow URL - Enter the ServiceNow URL

  • Username - Enter the username 

  • Password - Enter the Password

  1. Once done, click on Apply.

  2. Navigate to the Jobs > New Job > Android > Compliance Job.

  3. Create any compliance rule by following the steps 1 to 4 mentioned here.

  4. In Out Of Compliance Action, Select Create Service Now Ticket from the drop down.

  5. Select the Endpoint URL and Severity from drop down menu.

  6. Once done, click OK.

  7. Deploy this job to devices, and if any of these devices become non-compliant, it will automatically trigger the creation of a ServiceNow ticket.