Firmware update management using SureMDM
Zebra devices get tagged as soon as they are enrolled in SureMDM using Android Enterprise as a Device Owner, and start automatically reflecting under Tags named after their Device Model. This helps admins view and control similar devices from the central console.
To start managing firmware updates for Zebra LifeGuard devices, follow these steps:
1. On the SureMDM Home, go to Tags.
2. Under Tags, devices will be categorized and grouped according to their device models.
3. Select the desired Tag and click on the Firmware Update and History icon.
4. Under the Available Firmware Updates tab on the Firmware Update and History prompt, all available firmware updates will be listed with details such as release notes.
5. Select the desired update and click Next to apply.
6. Once the firmware updates are pushed through SureMDM, you can use the Firmware Update History tab to check the history of all the firmware updates done on a specific tag.
7. This tab has the following options:
– View Devices – This option lists all the devices to which the firmware update was pushed, along with their statuses.
– Cancel Updates – This can be used to cancel pushed updates. This option is available only if the pushed update is pending.
– Delete – This option deletes only recorded listings. It also cancels any pending updates.
– Sync – This option refreshes the firmware update status.
Note: Zebra LifeGuard OTA can only be used to upgrade to the current firmware version on a given device. Regressing firmware to a previous version is not possible. LifeGuard is supported on Android devices with Android Nougat (7.0) and above, and is available only for GMS devices.