Miscellaneous Settings



Miscellaneous Settings option helps the admin to configure remote support feature.

The following are the options available in Miscellaneous Settings:

1.  Provide Remote Access To 42Gears Support Team - Click Grant / Revoke to grant or revive the remote access to 42 Gears Support Team.

2.  Enable Global Search -  Search devices in all the groups/subgroups present in MDM Web Console.

3.  Enable Auto Search - Search will get started once the text is typed on the Search box.

4.   Use Old Remote Support - Select this option to remotely access the device using an older version of remote support.

   To initiate remote access with a device using an older version of remote support, follow these steps:

    1.  Open Interner Explorer 9.0 and above /Mozilla Firefox 26.0 or above.

        2.  Login to SureMDM Web Console https://suremdm.42gears.com/console/.

    3.  On SureMDM Web Console, click Settings icon located at top right of the screen and select Account Settings > Miscellaneous Settings > Use Old Remote Support.  

    4.  Go back to Home tab, select and right-click the Windows CE /Windows Mobile device(s) from Device List and click Remote.

                                                      Or

        Select the Windows CE / Windows Mobile device(s) from Device List and click Remote from dynamic jobs.

         Remote connection with a device is initiated in a separate tab as shown below:  

         

Remote support has following options:

a.  Remote Screen

    Admin can perform following actions on the Remote Screen:

1.  Capture or refresh the screen using mouse or keyboard.

2.  Select the Network Speed (High/Medium/Low) based on the usage.

3.  Select Screen Size (Normal /QVGA) for better resolution.

b.  Remote File Explorer

Remote File Explorer allows admin to access the File System of the device as well as perform basic file operations such as upload & download files, create a new folder or launch an application/file on the device remotely.

c.  Remote Processes

Remote Processes shows all the currently running processes on the device with the functionality to kill any process remotely.

Note: Remote Processes can help admin to manage device’s CPU usage with precision.

Note: Killing a System Critical Process may make system unstable or lead to information loss and will require a system restart to bring it back to its normal functionality.

d.  Remote Registry Editor

SureMDM provides full-fledged Remote Registry Editor allows the admin to add, edit & delete registry values and display the contents in a tree structure.