Remote Support Management

SureMDM offers a comprehensive set of remote support features across various platforms. These include real-time screen sharing, remote control of devices, file explorer access, clipboard management, task monitoring, volume control, screenshot capture, and custom command execution. The service ensures uninterrupted sessions and allows for efficient session termination with logs sent to device activity records. This suite of features enhances remote device management and support across different operating systems.

SuremMDM offers two types of remote support sessions: Classic Remote Support and Next Gen Remote Support.

• Classic Remote Support provides the established, full-featured remote assistance experience, ensuring reliable connectivity and comprehensive control capabilities.

• Next Gen Remote Support delivers a modernized and streamlined interface, with selected enhancements designed to improve usability, performance, and overall user experience.